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Shipping/Returns/Backorders

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We only ship to the USA and Canada. Canada orders will have to email us the order. You can place the items in your cart and then copy and paste the order into an email. We will then calculate the order total and shipping fees and you will receive a PayPal bill for the order. We will only hold the order for 24 hours after the PayPal bill has been sent.
 

 

SHIPPING AND RETURN POLICY:

Shipping Rates within the Continental USA ONLY are

 $ 0 to $49.99 is $ 8.25

$50.00 and over is $ 9.25

Shipping will be calculated when checking out.

PLEASE MAKE SURE SHIPPING ADDRESS IS COMPLETE. MAKE SURE APARTMENT NUMBER IS LISTED.

Any address changes made for delivery please call us because UPS & USPS charges us $ 8.00 for address changes and we will have to pass that cost onto you.


When a package is shipped by the US Post Office and they leave you a notice that the package has to be picked up, they give 14 days to pick up that package. If the package is not picked up within that time it will be returned to Raven and Crone. We will gladly ship it back to you but the reshipping fee is at your expense.


Returns are accepted only with RA (Return Authorization) number, which you will receive from us and must be written on the returning package otherwise return packages will be refused. You must attain this number within 7 days of your delivery. Once item is received, we will refund you in full for the items cost, shipping not included. Please note: There are no returns on body jewelry (earrings) or consumable goods such as oils, herbs etc. for any reason. When you buy body jewelry or consumable goods here be assured they are new and safe from prior use.

DAMAGED or INCORRECT MERCHANDISE:

Raven And Crone will replace any merchandise that is received in damaged condition as a result of a packaging or shipping.

BACK ORDERS:

In the case of a back order, you will receive notice.

ORDERING:

In the United States you can use the secure shopping cart or mail your order to us. We try to ship our orders out with in 24 to 48 hours. We do not have a paper catalog at this time. You do not need an account or have to log in to shop with us ! If you want your order shipped to a different address than what is on your credit card you will have to call in the order. We do this for security reasons.

COMBINING ORDERS:

Combining two or more orders placed in a row on the same day, shipping to the same address can be done and we are happy to do it for you. Sometimes customers do forget to add items to the order after clicking on the confirm order button. However the shipping fee credit for combining orders is now given in a store credit for an order you place in the future. To avoid this please be sure you have everything before you click the confirm order button.

INTERNATIONAL ORDERS:

We only ship to the United States and Canada

We only ship to the USA and Canada. Canada orders will have to email us the order. You can place the items in your cart and then copy and paste the order into an email. We will then calculate the order total and shipping fees and you will receive a PayPal bill for the order. We will only hold the order for 24 hours after the PayPal bill has been sent.

BOUNCED CHECKS OR DISPUTES: There will be a $ 25.00 fee for any bounced checks or disputes. 



 




 

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