Returns are accepted only with RA (Return Authorization) number, which you will receive from us and must be written on the returning package otherwise return packages will be refused. You must attain this number within 7 days of your delivery. Once item is received, we will refund you in full for the items cost, shipping not included. Please note: There are no returns on body jewelry such as earrings, or consumable goods such as oils, herbs, bath salts, incense, spell mixes and soaps for any reason. When you buy body jewelry or consumable goods here be assured they are new and safe from prior use. DAMAGED or INCORRECT MERCHANDISE: Raven And Crone will replace any merchandise that is received in damaged condition as a result of a packaging or shipping.