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Frequently Asked Questions

About Us

I have been open since September 2004. We are located in the northwest part of Connecticut in a wonderful small town. I have been a Pagan since 2002 and felt an inner peace when I found this spirituality. Since opening Raven and Crone it has been a dream business. It has allowed me to meet some of the nicest people. Even though the hours are long running an online store, it gives me the greatest pleasure owning and operating this Pagan and Crystals supplies store. Blessings to all of you!!

Shipping

SHIPPING POLICY: Shipping Rates within the Continental USA ONLY are $ 0 to $49.99 is $ 8.25 and over $50.00 is $ 9.25. Canada shipping fee's will be higher and we will contact you with the fees to ship to Canada. USA orders the shipping will be calculated when checking out. Any address changes made for delivery please call us because UPS and USPS charges us $ 8.00 for address changes and we will have to pass that cost onto you. When a package is shipped by the US Post Office and they leave you a notice that the package has to be picked up, they give 14 days to pick up that package. If the package is not picked up within that time it will be returned to Raven and Crone. We will gladly ship it back to you but the reshipping fee is at your expense. We only ship to the USA and Canada. Canada orders will have to email us the order. You can place the items in your cart and then copy and paste the order into an email. We will then calculate the order total and shipping fees and you will receive a PayPal bill for the order. We will only hold the order for 24 hours after the PayPal bill has been sent.

Returning Merchandise

Returns are accepted only with RA (Return Authorization) number, which you will receive from us and must be written on the returning package otherwise return packages will be refused. You must attain this number within 7 days of your delivery. Once item is received, we will refund you in full for the items cost, shipping not included. Please note: There are no returns on body jewelry such as earrings, or consumable goods such as oils, herbs, bath salts, incense, spell mixes and soaps for any reason. When you buy body jewelry or consumable goods here be assured they are new and safe from prior use. DAMAGED or INCORRECT MERCHANDISE: Raven And Crone will replace any merchandise that is received in damaged condition as a result of a packaging or shipping.

Ordering

In the United States you can use the secure shopping cart or mail your order to us. We try to ship our orders out within 24 to 48 hours. We do not have a paper catalog at this time. INTERNATIONAL ORDERS: We only ship to the USA and Canada. Canada orders will have to email us the order. You can place the items in your cart and then copy and paste the order into an email. We will then calculate the order total and shipping fees and you will receive a PayPal bill for the order. We will only hold the order for 24 hours after the PayPal bill has been sent. BACK ORDERS: In the case of a back order, you will receive notice.

Credit Cards, Checks

There will be a $ 25.00 fee for any bounced checks or credit card disputes.

Disclaimer

By purchasing any item from Raven and Crone, LLC the buyer warrants that he is over the age of 18 and in compliance with his local, state, federal and all applicable laws and is legally able to purchase these items. Raven and Crone, LLC may not be held responsible for any non-compliance with these laws. Raven and Crone, LLC may not be held responsible for any damage or injury to person or property resulting from the use of any item sold by Raven And Crone, LLC The buyer understands that he or she is responsible for the safe handling of any item purchased from Raven And Crone, LLC. Metaphysical and herbal information is for educational, inspirational, and entertainment purposes only. Mystical information on herbal and spiritual healing information is not to be construed as prescription or healthcare information. See your physician or other healthcare practitioner for all ailments, disease and injury. Raven and Crone, LLC assumes no liability for any use or misuse of this information. Raven and Crone, LLC does not warrant that a person may legally purchase, possess, or carry any specific items offered, according to federal, state or local laws. By purchasing any item from Raven and Crone, LLC, whether by phone, mail, email or in person, the buyer grants that they are in compliance with local and state laws and legally able to purchase those items. Raven and Crone, LLC makes no representation or warranty, express or implied, as to any matter not expressly provided herein, including without limitation, the condition, quality, design, or fitness of the knife/sword for use on any particular purpose. By acceptance of the knife/sword,purchaser agrees that Raven and Crone, LLC shall have no liability to purchaser or any person whatsoever for any claim, loss,damage or expense arising from handling, use, display, or storage of the knife/sword. We would also like to state Metaphysical, Pagan and Witchcraft items are sold as curios only. Raven And Crone, LLC makes no claim or guarantee to any supernatural or magical qualities for any product. The names and alleged powers are gathered from books, folklore and various occult sources. The Magick is within you!

Privacy Notice

Any information given to us will not be disclosed or sold to anyone. All information is kept completely confidential.

Our Policies

At Raven and Crone, we pride our self on customer service and will try to work with you if there is ever a problem. We accept MasterCard, Visa and PayPal, cashiers check, money order and personal checks. When payment is with a personal check we ship your order within 24 hours after your check clears. If paying by check or money order please make your payment payable to: Raven and Crone. We have to implement some rules to be fair to everyone. Due to high fuel costs the shipping charges for us are very high. At Raven and Crone, we do not want to have to raise the shipping prices. Shipping Rates within the CONTINENTAL USA ONLY are up to $49.99 is $ 8.25 over $50.00 is $ 9.25 unless we are offering a special on free shipping. Shipping will be calculated when checking out. Also any address changes made directly to UPS for delivery please call us because UPS and USPS charges us $ 8.00 for address changes and we will have to pass that cost onto you. Our returns are accepted only with RA - Return Authorization number, which you will receive from us and must be written on the returning package otherwise return packages will be refused. You must attain this number within 7 days of your delivery. Once item is received, we will refund you in full for the items cost, shipping not included. Please note: There are no returns on body jewelry such as earrings or consumable goods such as oils, herbs, soaps, bath salts, spell mixes and incense for any reason. When you buy body jewelry or consumable goods here be assured they are new and safe from prior use. If you receive damaged or incorrect merchandise Raven and Crone will replace any merchandise that is received in damaged condition as a result of a packaging or shipping. Back orders, well we try not to have these but if we do you will receive notice. If there is a bounced check or if a credit card charge is disputed there will be a $25.00 fee from our Online Pagan Store. When a package is shipped by the US Post Office and they leave you a notice that the package has to be picked up, they give 14 days to pick up that package. If the package is not picked up within that time it will be returned to Raven and Crone. We will gladly ship it back to you but the reshipping fee is at your expense. We only ship to the USA and Canada. Canada orders will have to email us the order. You can place the items in your cart and then copy and paste the order into an email. We will then calculate the order total and shipping fees and you will receive a PayPal bill for the order. We will only hold the order for 24 hours after the PayPal bill has been sent.

Contact Information

Raven and Crone, LLC Goshen, CT 06756 WE DO NOT HAVE PAPER CATALOGS. RavenandCronellc@gmail.com 1-860-491-3999 Hours 1:00 PM to 6:00 PM Eastern Time

Combining Orders

Combining two or more orders placed in a row on the same day, shipping to the same address can be done and we are happy to do it for you. Sometimes customers do forget to add items to the order after clicking on the confirm order button. However the shipping fee credit for combining orders is now given in a store credit for an order you place in the future. To avoid this please be sure you have everything before you click the confirm order button.

International Shipping

INTERNATIONAL ORDERS: We only ship to the United States and Canada. Canada orders will have to email us the order. You can place the items in your cart and then copy and paste the order into an email. We will then calculate the order total and shipping fees and you will receive a PayPal bill for the order. We will only hold the order for 24 hours after the PayPal bill has been sent.

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